The final stretch (proportional match) percentage for eligible donations is 8.4%.

Congratulations to all of you for another successful GiveBIG! Your champion efforts made it the biggest GiveBIG yet!

As a reminder, your organization must have raised a minimum of $100 to receive a stretch check, and donations from a single donor up to $2,500 were eligible for stretch dollars. There is no upper limit on the amount your organization could raise.

We will be sending out stretch checks in a few weeks (you should receive them no later than June 30).

To get your donor information and totals, you may run a report on the Click & Pledge portal. Here’s a great tutorial on running Click & Pledge reports:  http://help.clickandpledge.com/customer/portal/articles/843506-run-quick-report

Bookmark this Click & Pledge resources page that covers all the basics, including how to get support:  http://www.seattlefoundation.org/nonprofits/GiveBIG/Pages/GiveBIGandClickPledgeresources.aspx

The GiveBIG Team

Congratulations to all of you who participated in this year’s GiveBIG event! We had our best day yet! Learn more in the press release.

Final numbers, including the stretch percentage, will be announced later this month.We will also have a survey available for participating nonprofits so you can help us shape GiveBIG 2016.

If you need help getting your donor information, running duplicate receipts, crediting transactions or performing other Click & Pledge tasks, please visit the GiveBIG and Click & Pledge Resources page. You can contact Click & Pledge directly via an expedited support link on that page. Be sure to mention TSF GiveBIG in your correspondence with Click & Pledge.

If you have any questions or comments, please contact the GiveBIG Team at givebig@seattlefoundation.org.

GiveBIG 2015 is hours away! We’ve compiled this list of resources you may need for tomorrow:

  • Check out this Tagboard page to see all the amazing GiveBIG nonprofit activity!  www.tagboard.com/givebig
  • Our online donation form works best when you have the latest version of whichever web browser you choose to use. We developed this handy reference guide for the three most common (Internet Explorer, Chrome and Firefox). Google Chrome’s autofill function works well for donors giving to multiple organizations. It saves them from having to enter their contact information more than once.
  • We’re pleased to let you know that Click & Pledge has set up live support for you from 6 a.m. to 7 p.m. (Pacific Time) through Zoom. This Zoom webinar is exclusively for Seattle Foundation GiveBIG nonprofits:

Live Support on May 5 from 6 AM to 7 PM Pacific Time
Join from PC, Mac, iOS or Android: https://clickandpledge.zoom.us/j/987594332

Or join by phone:
+1 (415) 762-9988 or +1 (646) 568-7788 (US Toll)

Meeting ID: 987 594 332

If you prefer to send a message or need help outside of these hours, you can contact the Click & Pledge help desk: help.clickandpledge.com

  • If your transactions are not going through, you can contact either Click & Pledge or TransFirst Support for assistance.

Dial 800-654-9256 Option 2. Enter your Merchant ID number or if you do not have your Merchant ID, keep holding until a TransFirst Representative comes on the line.

As May 5 quickly approaches, we want to hear from you about your GiveBIG plans. Is your organization doing anything special on GiveBIG day to encourage donors to give? Our official GiveBIG photographer will be out and about all day on May 5, and we’d love to give him a heads-up on the happenings! If you’ve got a fun party, promotion, activity or event planned, please let us know, by sending an email with the subject line “Media Opportunity” to givebig@seattlefoundation.org.

We’ve heard that some of your donors are so excited for this year’s GiveBIG Day of Champions, that they have already started making donations! If this is the case, then you can actually back out donations using your Click & Pledge account. This online forum shows you how:

https://forums.clickandpledge.com/content.php?r=146-How-to-Credit-a-Transaction

Please note: Before you back out a donation, you should check with the donor first to make sure they are okay with backing out the donation and making it again on Tuesday, May 5. We have actually heard of some donors in the past who have let the nonprofit keep that donation, but have then still made another donation on GiveBIG day, too! Now that’s a #PhilanthropyChampion.

GiveBIG is one week away! As you’re promoting the big day, don’t forget to tell your audience about the GiveBIG Golden Tickets: When you make a GiveBIG donation next Tuesday, May 5, you’ll be automatically entered in the drawing to win a #giveBIG Golden Ticket! Golden Ticket winners get an additional $1,000 given in their name to the nonprofit that received their donation. They’ll also receive a $100 gift card to Starbucks or Taco Time for themselves.

It’s a win for everyone!

Golden Tickets will be randomly selected throughout the day; nonprofits will be notified if they win. More information about how the GiveBIG Golden Tickets work is available here.

Profiles and Click & Pledge

Thanks to all of you who have gotten your profile updates in on time. We are working through a backlog of updates. If your profile is new to the website, we will email you when your new profile is live. We appreciate your patience as we work with over 1700 organizations that are preparing for GiveBIG. You may continue to submit profile updates but as we get closer to the event we can’t guarantee that new updates will be posted by May 5. Get those updates in now!

If you haven’t tested your Donate Now button, you really should to ensure that your donors will be able to make donations on May 5. It will be very difficult to resolve issues on the day of the event. Please run a small transaction through the Donate Now button on your organization’s profile. If you run into any problems making the donation, please email us at givebig@seattlefoundation.org. You can update the contact information on the receipt yourself on the Click & Pledge portal. Please refer to this previous blog post for instructions on updating the receipt text.

Congratulations to The Washington Bus Education Fund for testing your link and being randomly selected to win a $100 Taco Time gift card courtesy of our returning sponsor, Taco Time.

Click & Pledge Webinar on April 27

Want to learn how to run reports, send a duplicate receipt, credit a transaction and more using your Click & Pledge account? Please register for Preparing for GiveBIG 2015:

Apr 27, 2015 10:00 AM PDT at:
https://attendee.gotowebinar.com/register/7223659817735062786

If you can’t make this session, a recording is available here: http://www.viddler.com/v/e4e51f85.

Facebook Algorithm Changes

Facebook Updates News Feed Algorithm to Balance Content From Friends Vs. Pages by Lindsay Kolowich includes some helpful information about changes to the calculation that Facebook uses to determine what content you and your followers see. There also are some links out to tips for improving your social sharing options near the end of the post.

This Blog Goes Out to Participating Nonprofit Organizations

If you received this content via email, did you know you can visit the GiveBIG Blog page anytime to get a refresher on what your organization needs to know related to GiveBIG? You can also view the GiveBIG Resources for Nonprofits page to learn more about what you need to do to be successful in this year’s event, including FAQ and contact information for Click & Pledge.

If you have specific questions about your organization or a donor to your organization, please email us at givebig@seattlefoundation.org and a member of the team will assist you.

UPDATE: April 23 at 11 a.m. – Our ticket offer is now sold out. We’ll see you at the match!

While we’re all getting ready to make Tuesday, May 5 the most successful GiveBIG yet, we wanted to thank you for your support and invite you take a break for a championship-worthy cause.

Please join The Seattle Foundation staff at the Sounders FC vs. Portland Timbers match on Sunday, April 26 at 6:30 p.m. We have a special block of discounted tickets reserved for this sold-out game, and thanks to the Sounders FC, a presenting partner of GiveBIG 2015, $6 from each ticket sale will go toward The Seattle Foundation’s GiveBIG stretch pool.

Also at the match, you’ll get to see the premiere of the inspiring GiveBIG 2015 promo video, which was shot by TriFilm and features Sounders forward Lamar Neagle. A limited amount of tickets are available, so act quickly. (And feel free to invite your family and friends as well.) We’ll be there cheering the Sounders on, and we hope you can join us!

GiveBIG Sounders Ticket Offer

Our friends at Click & Pledge conducted a webinar this week covering the most common GiveBIG-related Click & Pledge tasks and answered many common questions. You may view a recording here: http://www.viddler.com/v/e4e51f85

We will have a second webinar (covering the same topics) on:

Apr 27, 2015 10:00 AM PDT at:
https://attendee.gotowebinar.com/register/7223659817735062786 

Be sure to check out the GiveBIG Resources for Nonprofits page to get the Nonprofit Toolkit, download logos and read frequently-asked questions: http://www.seattlefoundation.org/nonprofits/GiveBIG/Pages/GiveBIGnonprofitresource.aspx

Am I Ready for GiveBIG?

If you have submitted your organization’s profile updates and have successfully tested the Donate Now button, you are all set for GiveBIG 2015! Your organization is automatically entered into a drawing for a $100 Taco Time gift card courtesy of returning sponsor, Taco Time, if you complete testing by midnight on April 15. If you haven’t submitted your profile updates or tested the Donate Now button, read on.


Profiles

Profile Updates Due April 15

April 15 is coming up. Have you submitted your profile updates? Please get your profile updates in so we will have time to format and publish them before the event.

I Can’t Find My Organization’s Profile on The Seattle Foundation Website

We are caught up on all new profiles that have been submitted. If you don’t see your profile but you believe you have completed it, please go to www.seattlefoundation.org and choose Your Account. Select the NPO Profile tab and click on your organization’s name at the bottom of that screen. Check your updates and then scroll to the bottom of the screen and choose Submit. It may take us a few days to get your submission formatted and published. If your profile is new to the website, you will receive an email from us.


Donate Now Button Testing

Test Your Donate Now Link by Midnight on April 15 for Gift Card Drawing

Please run a small credit card transaction through the Donate Now button on your organization’s profile by midnight on Wednesday (April 15) to be automatically entered into a drawing for a $100 Taco Time gift card from our returning sponsor, Taco Time. More importantly, your test will confirm that your Click & Pledge account is active and ready to receive donations during GiveBIG. Even if you miss the deadline for the drawing, you should still test your Donate Now button.

My Transaction Didn’t Go Through When I Tested My Donate Now Button

We have heard from several of you that changed banks since last year’s event and then had trouble running the test transaction through your Donate Now button. Closing a bank account is the most common reason that a Click & Pledge transaction fails in testing. It is easily fixed with a call to TransFirst (the merchant bank that processes credit card payments for Click & Pledge): 800-654-9256. Please have a statement handy if you don’t know your merchant ID.

I Don’t See a Credit Card Option on My Organization’s Profile

Some of you have not completed the Click & Pledge sign-up process. If you don’t see a credit card option on the Donate Now button on your organization’s profile on The Seattle Foundation website, please check your email for recent correspondence from TransFirst or call 800-654-9256 to check on the status of your account.

Questions? Email us at givebig@seattlefoundation.org


GiveBIG Media Opportunities: Tell Us About YOUR Day of Champions

Please let us know if you are planning any live events or fun online activities as part of your GiveBIG strategy. Our media partners are looking for good stories to tell about participating organizations. Email us at givebig@seattlefoundation.org add Media Opportunities to the subject line of  your email.

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